At Fish Rigged Shop, we stand by our gear like we stand by our casts. While we’re confident you’ll love your fishing equipment, we understand that sometimes the perfect rig needs adjusting. Our returns policy is designed with the same care we put into selecting our inventory.

Key Points for Anglers:

  • 15-Day Window: Returns accepted within 15 days of delivery
  • Original Condition: Items must be unused with original packaging
  • Global Coverage: Available for most international orders (exclusions apply)
  • Fast Processing: Refunds processed within 3-5 business days

Our Return Process (Step-by-Step)

1. Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template:

Subject: RETURN REQUEST – Order #[Your Order Number]

Body:
Hello Fish Rigged Team,

I’d like to initiate a return for my recent order (#[Order Number]).
Item(s) for return: [Product Name(s)]
Reason: [Brief explanation – e.g., incorrect size, changed needs]
I prefer: [Refund / Exchange for (specific product if applicable)]

Please advise next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

2. Receive Return Authorization

Within 24-48 hours, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for US customers)
  • International return address details

3. Package & Ship

Securely repackage items with original tags and packaging materials. Include the return authorization form (provided via email).

4. Processing & Refund

Once received at our Houston facility:

  • Inspection occurs within 2 business days
  • Refund issued via original payment method
  • Exchange items shipped immediately

Refund Timeline & Methods

We process refunds with the same urgency as preparing for opening season:

  • Credit/Debit Cards: 3-5 business days after processing (appears on your statement within 1-2 billing cycles)
  • PayPal: 3-5 business days (appears immediately in your PayPal balance)
  • Original Shipping Costs: Non-refundable unless return is due to our error

Non-Returnable Items

Some specialized fishing gear cannot be returned for safety and hygiene reasons:

  • Bait & Berley (opened or perishable items)
  • Assist Hooks & Assist Cord (cut or opened packages)
  • CLEARANCE items (marked as final sale)
  • Used or damaged equipment

Exchange Policy

Prefer different tackle? We’ll help you swap gear:

  • Exchanges subject to availability
  • Price differences will be charged/refunded
  • International customers may need to pay additional shipping

Damaged or Defective Items

If your gear arrives damaged or defective:

  1. Contact us within 3 days of delivery
  2. Include photos of the damage/defect
  3. We’ll arrange free return shipping and immediate replacement

Need Help With Your Return?

Our team of fellow anglers is ready to assist:
Email: [email protected]
Mail: Fish Rigged Shop, 3108 Brooke Street, Houston, TX 77087, USA

We typically respond within 12 hours during business days (Monday-Friday).

Tight lines and happy fishing,
The Fish Rigged Shop Crew