Welcome to Fish Rigged Shop, where we deliver premium fishing gear to anglers worldwide with the same precision we use to cast our lines. Below you’ll find everything you need to know about getting your gear and our hassle-free return policy.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
We offer two shipping options to get your fishing gear to you:
- Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipping
- Recommended for urgent orders
- Available worldwide (excluding some Asian and remote regions)
- Free Shipping: Available for orders over $50 via EMS
- Delivery within 15-25 business days after shipping
- Best for budget-conscious anglers
Note: Delivery times are estimates and may vary due to customs processing or unforeseen circumstances.
Returns & Exchanges
At Fish Rigged Shop, we stand by our gear like we stand by our casts. While we’re confident you’ll love your fishing equipment, we understand that sometimes the perfect rig needs adjusting.
Key Return Details
- 15-Day Window: Returns accepted within 15 days of delivery
- Original Condition: Items must be unused with original packaging
- Global Coverage: Available for most international orders (exclusions apply)
- Fast Processing: Refunds processed within 3-5 business days
Our Return Process (Step-by-Step)
- Initiate Your Return
Email our customer service team at [email protected] with:
- Your order number
- Item(s) you wish to return
- Reason for return
- Whether you prefer an exchange or refund
Return Request Template:
Subject: RETURN REQUEST – Order #[Your Order Number]
Body:
Hello Fish Rigged Team,
I’d like to initiate a return for my recent order (#[Order Number]).
Item(s) for return: [Product Name(s)]
Reason: [Brief explanation – e.g., incorrect size, changed needs]
I prefer: [Refund / Exchange for (specific product if applicable)]
Please advise next steps.
Best regards,
[Your Full Name]
[Your Contact Information] - Receive Return Authorization
Within 24-48 hours, we’ll email you:
- Return authorization number
- Shipping instructions
- Prepaid return label (for US customers)
- International return address details
- Package & Ship
Securely repackage items with original tags and packaging materials. Include the return authorization form (provided via email).
- Processing & Refund
Once received at our Houston facility:
- Inspection occurs within 2 business days
- Refund issued via original payment method
- Exchange items shipped immediately
Refund Timeline & Methods
We process refunds with the same urgency as preparing for opening season:
- Credit/Debit Cards: 3-5 business days after processing (appears on your statement within 1-2 billing cycles)
- PayPal: 3-5 business days (appears immediately in your PayPal balance)
- Original Shipping Costs: Non-refundable unless return is due to our error
Non-Returnable Items
Some specialized fishing gear cannot be returned for safety and hygiene reasons:
- Bait & Berley (opened or perishable items)
- Assist Hooks & Assist Cord (cut or opened packages)
- CLEARANCE items (marked as final sale)
- Used or damaged equipment
Exchange Policy
Prefer different tackle? We’ll help you swap gear:
- Exchanges subject to availability
- Price differences will be charged/refunded
- International customers may need to pay additional shipping
Damaged or Defective Items
If your gear arrives damaged or defective:
- Contact us within 3 days of delivery
- Include photos of the damage/defect
- We’ll arrange free return shipping and immediate replacement
Need Help With Your Return?
Our team of fellow anglers is ready to assist:
Email: [email protected]
Mail: Fish Rigged Shop, 3108 Brooke Street, Houston, TX 77087, USA
We typically respond within 12 hours during business days (Monday-Friday).
Tight lines and happy fishing,
The Fish Rigged Shop Crew